At long last, the MF saga is over, thanks to Glenn Ray, Manager of Customer Service and Technical Support, who took a special and personal interest in this case. I was pleased to see someone finally taking a personal interest at Musician's Friend, since customer satisfaction ought to be priority one. Musician's Friend made a considerable number of concessions to me, together with a personal apology.
Thank you, Glenn. Musician's Friend is now once again on my shopping list as a supplier. Pairing top-rate customer service with your amazing selection of goods on your informative web site is a combination that is tough to beat.