Wednesday, July 21, 2010

Musician's Friend Continues to M F-up with my orders - WHY MUSICIAN'S FRIEND SUCKS! STILL! AND MORE!

RECAP
  • Take a simple order. Ship it ground. Check. - Call this Order 1
  • Take another simple order to ship overnight. Ship by ground instead. NOT check. Call this Order 2A
  • Promise to stop order 2A and overnight a replacement (Order 2B). Stop order 1 instead. NOT check.
  • Promise to "walk that overnight replacement order" 2B out the door so it arrives by needed date. NOT check
For those keeping score, that is 1 error, 1 compounded error, and 1 egregious error (breaking a promise made "to set things right")

UPDATE (and more MF-ups at MF, the company)

Order 1 is now almost a week overdue. A check of the tracking information shows that order 1 was recalled back to MF again instead of being sent back out to me and the original order 2A is being sent back out to me instead of being accepted as a return. AS OF TODAY July 23, the package that was OUT FOR DELIVERY TO ME on July 16, literally an hour or less from my door until ERRONEOUSLY RECALLED by Musician's Friend, is now in Randolph MO! The UPS truck probably drove by my house several times that day with the order in back. A WEEK LATE, not moving in my direction,  AND MUSICIAN'S FRIEND HASN'T EVEN OFFERED TO SHIP IT BACK TO ME THE FASTEST WAY POSSIBLE. - OK they did offer. AFTER I called to follow up and was on hold for a long time while they tried to sort this mess out again. So, when it finally arrives, it will only be a week and a half late.

ALL of this mess was initiated by Musician's Friend. The correction for accidentally recalling order 1 instead of order 2A was to send order 1 back out to me after it reached the warehouse. Instead, order 1 is somewhere in Kansas and 2A is heading my way.

Score: Musician's Friend 4, Me 0
And we both lose.

I've lost all faith in MF, and I've spent not inconsequential amounts with them over the years (including a Gibson Les Paul Standard, multiple amps, etc.).

Musician's Friend loses one loyal customer, and the value of that goodwill in personal recommendations.
I'll never receive anything I ordered when I needed it. I may never even receive everything I've ordered. I am concerned that I'll never receive all the refunds and discounts I am due.

Fellow musicians, if you are listening. Take your business elsewhere. I recommend locally. Support the local shop and they will support the local music scene.

Musician's Friend, if YOU are listening, and I particularly mean MF CEO, President or other senior executive, hear me:
  1. your first error (ground instead of overnight), while it shouldn't have happened, was easy to make right so that I got my stuff and you retained my goodwill. 
  2. Your second error (recalling wrong order) was bogus since I specifically offered to provide the order number to prevent confusion, because your rep was clearly confused. 
  3. Your third error - WHAT! Now NOTHING would arrive on Friday?! REALLY?! And yet, as amazing as it sounds, your errors are continuing.

Mr/Madam President/CEO of Musician's Friend-


Why have order numbers if you don't use them to actually manage orders? Crap, forget about that. Just GET somebody with a brain to figure out how much money you owe me in refunds on merchandise returned (recalled by you intentionally and accidentally) and see to it that I get those refunds. I'd be happy to provide the order numbers.
On second thought, that is giving you all too much credit (no pun). Just refund my credit card for ALL my purchases in the last month. That way, you won't need no stinkin' order numbahs.
THAT, and a direct apology, will make it right.


~~~~~~~~~~
Matter Resolved 08/16/10: See http://cedareden.blogspot.com/2010/08/thank-you-musicians-friend.html

Friday, July 16, 2010

MusiciansFriend.com are MFers

Here has been my experience with Musicians Friend over the past week, and why they really are MFers!


Here has been my experience with Musicians Friend over the past week, and why they really are MFers! Just wanted to know I will never order from you again & have am telling the world the best way I know how: http://cedareden.blogspot.com/2010/07/musiciansfriendcom-are-mfers.html

FOR REFERENCE, HERE ARE THE ORDER NUMBERS:

#SXXXXXXXX  07/14/2010 $128.89 INTERCEPT/RETURN to MF - REFUND -
        MF Mistake Ground instead 1 Day

#SXXXXXXXX  07/15/2010 $85.00 Next Day NO CHARGE because of mistake on first order

#SXXXXXXXX  SHIPPED 07/13/2010 Due for delivery 07/16
        (tracking says intercept/RETURN)

I placed an order on 7/13/10, shipped UPS GROUND, due for delivery today,  7/16/10 -- it included a cart to carry my heavy AMP for a GIG this weekend. I received an email on 7/13/10 thanking me for my order and the UPS tracking number indicated GROUND due 7/16/10

I placed an order on 7/14/10 paying $30 extra for OVERNIGHT SHIPPING due 7/16/10 -- it included a small amp for ANOTHER GIG this weekend.

On 7/15/10 I received an email thanking me for my order and showing shipping by UPS GROUND NOT OVERNIGHT. So I called and the idiot tried to tell me I asked for Ground and was getting Ground. I explained, NO, I had an EARLIER order that was ground but paid $30 extra to get this latest order 7/16/10. I OFFERED TO PROVIDE ORDER NUMBERS SO HE COULD SORT IT OUT. He declined.

After more than an hour on the phone, at 4 in the morning, this idiot and his idiot supervisor (Chris, I believe) agreed to send a STOP SHIPMENT AND RETURN on the recent order that was accidentally shipped GROUND instead of OVERNIGHT. AND they assured me that a NEW small amp would go out immediately overnight and still arrive hereon FRIDAY.

The next thing I know, I check the tracking and the first order, which was an hour away at  the facility waiting to be delivered to me was RETURNED TO MUSICIANS FRIEND. THE IDIOTS RECALLED THE WRONG ORDER. When I called about that, I was told SORRY, we screwed up (again) and nothing you could do about it.

NOW, It is 5:30PM FRIDAY, NO SMALL AMP AS PROMISED that Chris assured me he was going to personally see it get done. NO EARLIER first ORDER that should have been here today. NOTHING I ORDERED FOR TODAY IS HERE. AND THE BEST THEY COULD DO IS SAY WHEN THE FIRST ORDER GETS ALL THE WAY BACK TO THEM THEY WILL TURN IT AROUND AND SEND IT IT ME.

CREDITS ARE WORTHLESS BECAUSE I DON'T WANT ANYTHING TO DO WITH YOU IDIOTS. Not only that, you can't even INSTANTLY refund my credit card even though EVERYTHING was your fault due to your stupidity and stubbornness and refusal to actually pay attention to the problem I was describing to you.

Now they won't even let me post this complaint to their email support using my registered customer name.

Musicians Friend ARE MFers, plain and simple.

~~~~~~~~~~
Matter Resolved 08/16/10: See http://cedareden.blogspot.com/2010/08/thank-you-musicians-friend.html

Thursday, July 08, 2010

My Upcoming Summer & Fall Gigs

Here is a schedule of my upcoming summer/fall gigs so far:

With The Whompers:
• Fri 8/6 - Saranac Lake TBD (BluSeed?)
• Sat 8/7 - TriTown Festival Parade, Brasher Falls 11AM (line-up 10AM)
• Sat 8/7 - private party, Brasher 4PM-8PM
• Sun 8/8 - Erin's Isle, Brasher Falls 4PM-8PM

Solo Acoustic/electric
• Almost every Sunday - Praise service First UMC, Saranac Lake

• Almost every Wednesday - Community Supper, First UMC, Saranac Lake
• Sat 10/2 - Rockin' for Rett 2.0, sometime between 10AM & 4PM; Tucker Farm, Gabriels - I should be able to play a longer set and show off some new originals - Great cause, Good Music

When Josie comes home . . .

This is a picture of a little dive in Madison, Wisconsin that I posterized.

Isn't this the awesomest sign?

Talk about your pure, funky Americana. Betty Beavers Fuel Stop - in THREE D ! Click to zoom in and check it out! (check her out?)