Here has been my experience with Musicians Friend over the past week, and why they really are MFers!
Here has been my experience with Musicians Friend over the past week, and why they really are MFers! Just wanted to know I will never order from you again & have am telling the world the best way I know how: http://cedareden.blogspot.com/2010/07/musiciansfriendcom-are-mfers.html
FOR REFERENCE, HERE ARE THE ORDER NUMBERS:
#SXXXXXXXX 07/14/2010 $128.89 INTERCEPT/RETURN to MF - REFUND -
MF Mistake Ground instead 1 Day
#SXXXXXXXX 07/15/2010 $85.00 Next Day NO CHARGE because of mistake on first order
#SXXXXXXXX SHIPPED 07/13/2010 Due for delivery 07/16
(tracking says intercept/RETURN)
I placed an order on 7/13/10, shipped UPS GROUND, due for delivery today, 7/16/10 -- it included a cart to carry my heavy AMP for a GIG this weekend. I received an email on 7/13/10 thanking me for my order and the UPS tracking number indicated GROUND due 7/16/10
I placed an order on 7/14/10 paying $30 extra for OVERNIGHT SHIPPING due 7/16/10 -- it included a small amp for ANOTHER GIG this weekend.
On 7/15/10 I received an email thanking me for my order and showing shipping by UPS GROUND NOT OVERNIGHT. So I called and the idiot tried to tell me I asked for Ground and was getting Ground. I explained, NO, I had an EARLIER order that was ground but paid $30 extra to get this latest order 7/16/10. I OFFERED TO PROVIDE ORDER NUMBERS SO HE COULD SORT IT OUT. He declined.
After more than an hour on the phone, at 4 in the morning, this idiot and his idiot supervisor (Chris, I believe) agreed to send a STOP SHIPMENT AND RETURN on the recent order that was accidentally shipped GROUND instead of OVERNIGHT. AND they assured me that a NEW small amp would go out immediately overnight and still arrive hereon FRIDAY.
The next thing I know, I check the tracking and the first order, which was an hour away at the facility waiting to be delivered to me was RETURNED TO MUSICIANS FRIEND. THE IDIOTS RECALLED THE WRONG ORDER. When I called about that, I was told SORRY, we screwed up (again) and nothing you could do about it.
NOW, It is 5:30PM FRIDAY, NO SMALL AMP AS PROMISED that Chris assured me he was going to personally see it get done. NO EARLIER first ORDER that should have been here today. NOTHING I ORDERED FOR TODAY IS HERE. AND THE BEST THEY COULD DO IS SAY WHEN THE FIRST ORDER GETS ALL THE WAY BACK TO THEM THEY WILL TURN IT AROUND AND SEND IT IT ME.
CREDITS ARE WORTHLESS BECAUSE I DON'T WANT ANYTHING TO DO WITH YOU IDIOTS. Not only that, you can't even INSTANTLY refund my credit card even though EVERYTHING was your fault due to your stupidity and stubbornness and refusal to actually pay attention to the problem I was describing to you.
Now they won't even let me post this complaint to their email support using my registered customer name.
Musicians Friend ARE MFers, plain and simple.
Matter Resolved 08/16/10: See http://cedareden.blogspot.com/2010/08/thank-you-musicians-friend.html
I work for Musician's Friend. If you want to send me the order numbers directly, I'd be happy to see about making this right for you: email@example.com.
Here is more: http://cedareden.blogspot.com/2010/07/musicians-friend-continues-to-m-f-up.htmlReplyDelete
Justin, I'd like to think anyone from Musician's Friend's so-called customer service department can figure out from the first posting the customer & order numbers that apply. What astonishes me (ok the whole thing astonishes me) is that no one in authority at MF has called me yet. I know my readership isn't high but the company must have someone scouring the web/twit/face-verse for its name.
Because the full order number isn't there, I really can't locate the order, which is why I asked you to email the full order number to me. If you still don't feel comfortable emailing me directly, I should be able to find it by the last four digits of the order number.