Monday, March 08, 2010


Well, it was just exactly a year ago today that I told you my ridiculous tale of customer service crap dished out by to fraudulently bilk me out of money I do not owe them. The basics are this: I had service at $4.99/month. I stopped using their service and sent their customer service reps an email stating I was done with their service. They emailed back that for "security reasons" they couldn't close my account be email. Yeah, right, sounds like they want to put the thumb screws on to continue. So I wrote back that there is no reason why I should have to do anything but notify them through my registered company email address that I am canceling my account. And they spouted some fine print in some agreement somewhere.

Time went on. Every month or so I would get another bill via email saying I owed them an ever-increasing balance, and I would reply to that email address and their customer service email address that sorry, I canceled my service. PLEASE STOP SENDING ME INVOICES.

And then a bill would come just randomly show up. Finally, no bills for two or three months.

TODAY, I get an Collections Notice, saying they have canceled my account per my request. However, the credit card on file did not work on the near $100 they wanted to charge me for NOT using their service since December 2008! HA!

So, here is how it all ended. I called the toll-free number on the "Collections  Notice." I was referred to another toll-free number by a recorded message. I was placed on hold for over 10 minutes of the WORST and LOWEST FIDELITY hold music I have ever had to experience.

Finally, a non-native American from India and I tried to figure out what we were saying to each other. At last, it became clear that this was the phone line used exclusively for their ridiculous fake collections notices and I was quickly issued a confirmation code and could then disregard the bill.

THANKFULLY, over these past two years, I had discontinued use of the credit card I had set up for that account at the same time I stopped using Otherwise, they would have happily charged me $4.95 a month forever - or until I figured it out.

So, Moral is, always check your credit card bill. And, frankly, if you don't want to fricking call when an email will do, stick by your guns! Damn the torpedoes.

And, I STILL SAY (in my opinion) STAMPS.COM SUCKS!

Reference Post March 9, 2009 - - A REAL Pain in the Ass! - (one year  into this madness)

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